Data Retention & Deletion Policy
Effective Date: 22 February 2026
1. Purpose
This policy explains how BoerWol retains, stores, and deletes user data in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).
BoerWol is committed to responsible data management and transparency.
2. Data We Retain
BoerWol may retain:
- Account registration details
- Business information
- Transaction records
- Uploaded documents (e.g., invoices, PODs)
- Messaging records
- Financial summaries
- System logs and activity records
3. Retention Periods
Data is retained for as long as reasonably necessary to:
- Provide platform services
- Maintain transaction history
- Comply with legal and tax obligations
- Resolve disputes
- Prevent fraud
Financial and transaction-related data may be retained for up to 5 years or longer, where required by law.
4. Account Deletion Requests
Users may request account deletion by contacting:
Upon request:
- Personal profile data may be removed or anonymised.
- Transaction records may be retained where legally required.
- Financial records required for compliance will not be deleted until retention periods expire.
BoerWol reserves the right to retain minimal data necessary to protect legal interests.
5. Data Anonymisation
Where deletion is requested but legal retention is required, BoerWol may:
- Remove personal identifiers
- Retain anonymised transactional data
This allows system integrity while protecting privacy.
6. Backup & System Logs
Data stored in encrypted backups may not be immediately removed upon deletion request but will be overwritten in accordance with system backup cycles.
System logs may be retained for security and fraud prevention purposes.
7. Data Security
BoerWol applies reasonable technical and organisational measures to:
- Protect stored information
- Restrict unauthorised access
- Prevent data loss or misuse
8. Policy Updates
BoerWol may update this policy periodically.
Users will be notified of significant changes.